The user is able to register 000 as the final option on the automatic dialing.
The receiver unit is separate from the telephone, but plugs into the home telephone line, and then the telephone plugs into the receiver unit. The receiver unit is programmed with the telephone numbers of up to five friends or family members, and a voice message is recorded onto the unit. The telephone numbers can be either land line or mobile phone numbers.
The emergency services have given permission for '000' to be used as the last number.
When activated by either the button on the receiver unit, or the pendant, an audible alarm is sounded by the receiver unit for approximately 15 seconds before commencing to dial out.
The receiver unit has a 9 volt rechargeable battery backup which will last for 8-12 hours during a power outage. When power is restored, the battery is automatically recharged by the mains power. A voice message once every 10 minutes for 8-12 hours sounds over the loud speaker to alert the owner when the power is out.
The transmitter unit consists of a waterproof pendant that can either be worn around the neck or on the wrist. The standard pendant features two red buttons, which must be pressed simultaneously (and held for 1 second) to activate the Smart Dialler. The standard pendant also has a yellow button which can be used to cancel the Smart Dialler whilst it is performing the auto dialling operation. The user can also press the yellow button to alert someone in the house that they need assistance, as a door chime sound is emitted from the receiver unit when the yellow button is pressed.
Depending on battery condition and location of the receiver unit, the pendant can have a range of 60 metres or more. The battery in the pendant can be changed by removing the rear cover of the pendant with the screwdriver supplied. The battery will generally last around two to three years.
When the Smart Dialler is activated by either the red buttons on the pendant, or the button on the receiver unit, it proceeds to call the stored telephone numbers in sequence. When the a call is answered the prerecorded message is played. As instructed by the message, the person answering the call has the option of pressing the star (*) key on their telephone to activate the two way talk back function. This will bring the answering persons voice over the loud speaker on the receiver unit, and if the user is with the vicinity of the unit, a microphone will pick up their voice allowing the two people to converse.
The prerecorded message should also prompt the person answering the call to press the star (*) key on their telephone. Pressing the star key will stop the Smart Dialler from dialling the remaining telephone numbers. It will also sound a ten seconds of door bell chimes over the loudspeaker on the receiver unit. This lets the user know that the call has been answered and acknowledged regardless of whether or not the user was within vicinity of the unit to be able to hear or talk back to the person.
If the hash key is not pressed, the unit will continue to dial the stored telephone numbers in sequence. If none of the five stored telephone numbers are answered the first time, the Smart Dialler will start dialling the stored numbers a second time.
Factors To Consider
Some telephone / answering machine models close down the dial-on function of this product. Do not include any person on your emergency help list that has the following phones - Telstra 9150, 8950, 9200a and 8200a. Any phone that closes down the auto dial-on operation should not be used.
Telstra and CareAlert are addressing this problem with future new release products.
Connecting Medical Alarms to the National Broadband Network
The National Broadband Network (NBN) is planned to provide a high-speed optical fibre connection to 93% of Australians, with the remaining 7% in non-urban areas served by a lower speed wireless or satellite service.
If built as proposed, the NBN will ultimately replace the copper network and looks set to make all other public fixed-line telecommunications networks in Australia obsolete.
Medical alarms supplied by PERSA are expected to work correctly when connected to the NBN. PERSA is the Personal Emergency Response Services Association. Current members are listed on the PERSA website www.persa.com.au <http://www.persa.com.au/>.
However it should be noted that the battery back-up time on the NBN is very short, and will only work for a few hours during a power failure in customer's premises. So this may mean equipment relying on this will not work if there is an extended power failure.
It is also vitally important that your equipment is set-up correctly to work with your medical alarm, and that your selected Retail Service Provider can support that set-up.
If the NBN is rolling-out in your area, you need to call your medical alarm service BEFORE YOU SIGN ANY CONTRACT FOR THE NBN SERVICE.
Your medical alarm service will assist you to select a retail service provider that can support the continued operation of your medical alarm over the NBN.