What We Do

client services team member with 

headset staring at computer screen

Client Services

Our team of qualified allied health professionals are here to answer any questions you may have on Assistive Technology for independence in everyday living, communication, mobility, home modifications, building design and community services.
Please note: We do not sell the AT products,
we display them and can provide you with the contacts information of the suppliers who do.

Back to top

ILC Info-Line

Ask us your questions

ILC Info-Line is a free information service available to anyone needing advice on Assistive Technology solutions, home modifications and design ideas.

Info-Line operating hours are between 10 am and 4 pm. Info-Line calls made outside these hours will be attended to as soon as our staff are available.

If you have any questions, please feel free to ask one of our friendly staff:

  • ILC Info-Line on 1300 885 886
  • Reception: (02) 9912 5800
  • Fax: (02) 8814 9656

We also have a range of publications suitable for a range of different needs.

Back to top

ILC Display

A Livable Design Display

ILC NSW has built a full sized one bedroom apartment, with home modifications in situ, into the new display at Blacktown. Built to the Livable Housing Design Guidelines, showcasing assistive technology devices, involving high tech as well as simple and good design.

Opening Hours

The ILC Display is opened 9 am to 4 pm
Monday to Friday except public holidays.

Our display centre is located at:

  • Shop 4019 Westpoint Blacktown
    17 Patrick Street
    Blacktown NSW 2148

Drop-in to ILC Display

Our display centre showcases a comprehensive range of Assistive Technology (AT) products for everyday living. People who wish to view the AT on display are welcome to drop-in during our opening hours. However, if you wish to have assistance from one of our therapists while viewing the display, please make an appointment.

Please note: we do not sell any items, we display them for information purposes only.

Make an appointment with our Allied Health Professionals

If you would like to visit the our display and talk with a therapist about for advice on Assistive Technology, you can make an appointment and consult with one of our health professionals in greater depth.

We offer free advice on practical solutions to everyday problems to people with disabilities, older people, their carers and family members. This can include advice on Assistive Technology for communication, self-care and mobility as well as a range of products and design ideas to maintain or increase independence for everyday living.

To make an appointment please call:

  • 02 9912 5800

If we are unable to take your call immediately, leave a message and we will call you back as soon as we can.

Back to top

ILC Group Tours

We run group tours for members of community organisations and student groups to provide a general overview of the types of Assistive Technology available to assist with daily living activities, communication and mobility.

We show you the latest products and innovative design ideas to help you learn how Assistive Technology products and good design can make everyday living easier.

tour participants looking at a shelf of 

assistive technology


tour participants trying out tilt in 

space lounge chairs


tour participants listening to 

health professional speak about assistive technology 

in the kitchen


Who should visit?

  • Community organisations, staff, carers and volunteers
  • Disability support workers
  • Retirement village residents
  • Support groups
  • Students
  • Health professionals
  • Teachers
  • Pharmacy staff

A typical visit includes:

  • An introduction to the ILC NSW and our services
  • A guided tour of the product display with one of our friendly health professionals
  • A ‘hands-on’ opportunity to try out some of the products
  • @Magic website virtual tour
  • Discussion and question time

To organise a group tour, call us on (02) 9912 5800.

**If you would like your Group Tour tailored to your areas of interest,
please contact our Client Services Manager Rebecca Howard:

Around 10 people per group is recommended for group tours.

Back to top

Community Talks

Have us come to you

therapist showing 

different products to people at community 


ILC NSW can arrange a community visit, providing information and advice about assistive technology available to assist with activities of daily living. Activities of daily living include:

  • Communication
  • Mobility
  • Self-care, such as Showering, Bathing and Dressing
  • Food Preparation and Cooking
  • Leisure and Recreation

We are able to tailor sessions to the particular needs and interests of your community group.

** To arrange a community visit,
please contact our Client Services Manager Rebecca Howard:

A fee for this service applies to assist ILC NSW in offering this service.

Back to top


ILC NSW Services Brochure
This brochure provides information about all ILC services. We use it to promote our Centre. We welcome you to download and print copies. It needs to be folded for best presentation.
ILC NSW Services Brochure

About ILC NSW Services in plain English
Plain English version about ILC NSW services to promote our Centre. Brochure is in A4 format. We welcome you to download and print copies.
ILC NSW Brochure (in plain English)

Brochure about Second Hand Equipment Register
The second hand register contains a list of equipment offered for sale by the public. It may include personal care items, wheelchairs (manual and powered), scooters, chairs, walking aids, ramps, hoists, transport equipment and beds. The listing is FREE and is updated regularly.
ILC Second-Hand Equipment Register Brochure

ILC NSW Livable Disign Display Brochure
This brochure provides information about our Livalbe Design Display. ILC NSW has built a full sized one bedroom apartment, with home modifications in situ, into the new display at Blacktown. Built to the Livable Housing Design Guidelines, showcasing assistive technology devices, with high tech as well as simplle good design.
about ILC NSW Livable Design Display

Back to top

Rights and Responsibilities

Know your rights and responsibilities when seeking information at the Independent Living Centre NSW.

and what will the Independent Living Centre NSW do.

Back to top

Not Happy? Please tell us

What if you are not happy with the service provided?

We strive to provide quality, unbiased information. We would like to know if you have any concerns with our services. This will help us to assist you better in the future, and to improve our service delivery.

Steps to make a complaint.

These community services are proudly supported by:

NSW Family and Community Services - ADHC HACC - home and community care. A joint 

commonwealth and state/territory program providing 

funding and assistance for australians in