What We Do

client services team member with headset staring at computer screen

Client Services

Our friendly team of qualified allied health professionals are here to answer any questions you may have about Assistive Technology and home modifications. Depending on your needs or circumstances, there are several different ways we may be able to assist you.

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ILC Info-Line

Ask us your questions

ILC Info-Line is a free information service available to anyone needing advice on Assistive Technology solutions and home modifications and design ideas. We can email, fax or post any relevant AT product or supplier information to you.

If you have any questions, please feel free to ask one of our friendly staff:

Info-Line operating hours are between 10am and 4:30pm. Info-Line calls made outside these hours will be attended to as soon as our staff are available.

We also have a range of publications suitable for a range of different needs.

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ILC Visitor Services: Display Centre

therapist showing client how to use walking aid correctly

Drop-in to our display centre

Located on-site in Parramatta, our display centre showcases a comprehensive range of assistive technology (AT) products for everyday living. People who wish to view the AT on display are welcome to drop-in anytime during business hours.

The product display is open Monday to Friday 9am to 5pm except public holidays.

Our display centre is located at:

  • No 1. Fennell St

    Parramatta

    New South Wales, 2150

Make an appointment with our Allied Health Professionals

People who wish to try out AT, are welcome to make an appointment and consult with one of our health professionals in greater depth. We offer free personal assistance and advice on practical solutions to everyday problems to people with disabilities, older people, their carers and family members.

To make an appointment please call:

  • 1300 885 886

Please note: we do not sell any items, we display them for information purposes only.

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ILC Visitor Services: Group Tours

We run group tours for members of community organisations and student groups to provide a general overview of the types of Assistive Technology available to assist with daily living activities.

We show you the latest products and innovative design ideas to help you learn how Assistive Technology products and good design can make everyday living easier.

tour participants looking at a shelf of assistive technology

Look

tour participants trying out tilt in space lounge chairs

Try

tour participants listening to health professional speak about assistive technology in the kitchen

Discover

Who should visit?

  • Community organisations, staff, and volunteers
  • Retirement village residents
  • Support groups
  • Students
  • Health professionals
  • Pharmacy staff

A typical visit includes:

  • An introduction to the ILC NSW and our services
  • A guided tour of the product display with one of our friendly health professionals
  • A ‘hands-on’ opportunity to try out some of the products
  • Discussion and question time

If you are interested in organising a group tour with us, please contact our client services by:

Please note: group tours are restricted to a maximum of 10 people per group.

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Community Talks

Have us come to you

therapist showing different products to people at community talk

It is not always possible or effective for community groups to visit us. If this is the case, it is possible to request a community talk. One of our allied health professionals will visit a community group, providing information and advice about our range of services, and on the assistive technologies available to assist with the activities of daily living.

We are also able to tailor these sessions to the particular needs and interests of the community group.

If you belong to a community group and are interested in having us come to you, we welcome you to organise a visit by one of our allied health professionals. Please be aware that in some instances a fee may be incurred.

Contact Client Services Team Leader Rolene Nehama on:

  • 02 9890 0940
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Resources

This brochure provides information about all ILC services. We use it to promote our Centre. We welcome you to download and print copies. It needs to be folded for best presentation.

ILC NSW Services Brochure

These services are community services supported by NSW Department of Human Services Ageing Disability and Homecare.

home and community care. A joint commonwealth and state/territory program providing funding and assistance for australians in need