What We Do

client services team member with 
headset staring at computer screen

Client Services

Our team of qualified allied health professionals are here to answer any questions you may have on Assistive Technology for independence in everyday living, communication, mobility, home modifications, building design and community services.
Please note: We do not sell the AT products,
we display them and can provide you with the contacts information of the suppliers who do.

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ILC Info-Line

Ask us your questions

ILC Info-Line is a free information service available to anyone needing advice on Assistive Technology solutions, home modifications and design ideas.

Info-Line operating hours are between 10am and 4pm. Info-Line calls made outside these hours will be attended to as soon as our staff are available.

If you have any questions, please feel free to ask one of our friendly staff:

  • ILC Info-Line on 1300 452 679
  • Reception: (02) 9912 5800
  • Fax: (02) 8814 9656

We also have a range of publications suitable for a range of different needs.

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ILC Display

therapist showing client how to use walking aid correctly

A Livable Design Display

ILC NSW has built a full sized one bedroom apartment, with home modifications in situ, into the new display at Blacktown. Built to the Livable Housing Design Guidelines, showcasing assistive technology devices, involving high tech as well as simplle and good design.

Opening Hours

The ILC Display is opened from 9am to 4pm
Monday to Friday except public holidays.

Our display centre is located at:

  • Level 4 (Rooftop), Shop 4019
    Westpoint Shopping Centre
    Blacktown NSW 2148
    Enter carpark via express ramp at Alpha Street roundabout
    Open Map

Make an appointment with our Allied Health Professionals

If you would like to visit the display and talk with a therapist about advice on Assistive Technology, you can make an appointment and consult with one of our health professionals in greater depth.

We offer free advice on practical solutions to everyday problems to people with disabilities, older people, their carers and family members. This can include advice on Assistive Technology for communication, self-care and mobility as well as a range of products and design ideas to maintain or increase independence for everyday living.

To make an appointment please call:

  • 1300 452 679
  • If we are unable to take your call immediately, please leave a message and we will call you back as soon as we can.

Visit the ILC NSW Display

Our display centre showcases a comprehensive range of Assistive Technology (AT) products for everyday living. People who wish to view the AT on display should make an appointment with one of our therapists during our opening hours.

Please note: we do not sell any items, we display them for information purposes only.

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ILC Group Tours

We run group tours for members of community organisations and student groups to provide a general overview of the types of Assistive Technology available to assist with daily living activities, communication and mobility.

We show you the latest products and innovative design ideas to help you learn how Assistive Technology products and good design can make everyday living easier.

tour participants looking at a shelf of 
assistive technology


tour participants trying out tilt in 
space lounge chairs


tour participants listening to 

health professional speak about assistive technology in the kitchen


Who should visit?

  • Community organisations, staff, carers and volunteers
  • Disability support workers
  • Retirement village residents
  • Support groups
  • Students
  • Health professionals
  • Teachers
  • Pharmacy staff

A typical visit includes:

  • An introduction to the ILC NSW and our services
  • A guided tour of the product display with one of our friendly health professionals
  • A ‘hands-on’ opportunity to try out some of the products
  • @Magic website virtual tour
  • Discussion and question time

To organise a group tour, call us on 1300 452 679.

** If you would like your Group Tour tailored to your areas of interest,
please contact our Client Services Manager Rebecca Howard:

Around 10 people per group is recommended for group tours.
* There may be a fee for this service.

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Community Talks

Have us come to you

therapist showing different products to people at community 


ILC NSW can arrange a community visit, providing information and advice about assistive technology available to assist with activities of daily living. Activities of daily living include:

  • Communication
  • Mobility
  • Self-care, such as Showering, Bathing and Dressing
  • Food Preparation and Cooking
  • Leisure and Recreation

We are able to tailor sessions to the particular needs and interests of your community group.

** To arrange a community visit,
please contact our Client Services Manager Rebecca Howard:

A fee for this service applies to assist ILC NSW in offering this service.

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ILC NSW Services Brochure
This brochure provides information about all ILC services. We use it to promote our Centre. We welcome you to download and print copies. It needs to be folded for best presentation.
ILC NSW Services Brochure

About ILC NSW Services in plain English
Plain English version about ILC NSW services to promote our Centre. Brochure is in A4 format. We welcome you to download and print copies.
ILC NSW Brochure (in plain English)

Brochure about Second Hand Equipment Register
The second hand register contains a list of equipment offered for sale by the public. It may include personal care items, wheelchairs (manual and powered), scooters, chairs, walking aids, ramps, hoists, transport equipment and beds. The listing is FREE and is updated regularly.
ILC Second-Hand Equipment Register Brochure

ILC NSW Livable Disign Display Brochure
This brochure provides information about our Livalbe Design Display. ILC NSW has built a full sized one bedroom apartment, with home modifications in situ, into the new display at Blacktown. Built to the Livable Housing Design Guidelines, showcasing assistive technology devices, with high tech as well as simplle good design.
about ILC NSW Livable Design Display

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Rights and Responsibilities

Know your rights and responsibilities when seeking information at the Independent Living Centre NSW.

and what will the Independent Living Centre NSW do.

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Not Happy? Please tell us

What if you are not happy with the service provided?

We strive to provide quality, unbiased information. We would like to know if you have any concerns with our services. This will help us to assist you better in the future, and to improve our service delivery.

Steps to make a complaint.

These community services are proudly supported by:


Family and Community Services - ADHC HACC - home and community care. A joint commonwealth and state/territory program 

providing funding and assistance for australians in need